Good fences make good neighbors
Acustica Audio's web-shop is a Business to Client (B2C) online shop. European Union customers will receive an automatic receipt after payment with local VAT applied and following EU Mini One Stop Shop (MOSS) rules. Customers from countries (list) will receive also an invoice 48 hours after payment. Outside European Union customers will receive an automatic receipt after payment without VAT.
For Business to Business (B2B) intra-community purchases, before making the purchase compile the mandatory section in the checkout section including your UE valid VAT exemption number and complete company information.
Business to client (B2C) and business to business (B2B) invoices are generated and controlled by humans, invoices are sent by non-certified email in PDF format with a delay of 48 hours but a delay of up to 14 working days is possible in case of promotional periods or staff vacations.
Any request for the invoice shall be expressly made no later than the time of the order (or before).
Fake customer information or anonymous purchases are not supported! Please check your Acustica Audio account personal information before making a purchase.
Invoices must have a correlation between the invoice number and issue date. If you need an invoice, we strongly recommend you to request it from our sales department via the help-desk ticket immediately after making the payment.
If you pay in Acustica Audio's web-shop with a PayPal account or e-mail address different from the one registered in your Acustica Audio account, the product will not be supplied automatically to you. It, therefore, must be supplied manually to your account by the sales department upon your request.
To contact Acustica Audio support go to the ‘Support and Help-desk Section’ in your Acustica Audio account. We do not provide support via social networks, public forums, Acustica Audio forums, or email accounts.
1.2 Trial Access.
1.3 Refund Policy.
Acusticaudio S.r.l. may modify or supplement this policy at any time subject to an appropriate term of notification.